For answers to frequently asked questions, please read our FAQ.

If you have other questions or concerns, please email us at customerservice@urbanoutings.com or phone our Customer Service Department between 10am-7:00pm EST, Monday-Thursday & 10am-6:00pm EST, Friday at:

(212) 505-9985 ext. 213 from the NYC-metro area
(800) 495-7091 ext. 213 from elsewhere

To reach us by US Mail, send correspondences to our main office:

Urban Outings
1133 Broadway, Suite #1416
New York, NY 10010